Getting started
What is Stocksy?
What is Stocksy?
Stocksy is a Shopify app that collects waitlist subscribers and emails them when a product is back in stock, a price drops, or a coming-soon product launches. You manage everything from the Stocksy app in Shopify admin. No coding is required.See What is Stocksy?.
How do I install and set up Stocksy?
How do I install and set up Stocksy?
- Install Stocksy: Back in Stock from the Shopify App Store.
- Enable the App Embed in your theme editor.
- Configure a widget and customize email templates.
- Submit a test subscription, then send a test notification.
Why is the widget not showing on my storefront?
Why is the widget not showing on my storefront?
Check these in order:
- The Home dashboard shows Stocksy App Embed is active.
- The widget status is On on the Widgets page.
- You clicked Add to theme and saved in the theme editor.
- For Back in stock, the product is out of stock.
- For Coming soon, the product is on the Coming soon products list and inventory is 0.
Does Stocksy work with my Shopify theme?
Does Stocksy work with my Shopify theme?
Stocksy uses a theme App Embed, so it works with Online Store 2.0 themes that support app embeds. After you enable the embed and add the widget to the theme, save your theme and check a product page.
Do I need to edit theme code?
Do I need to edit theme code?
No. Enable the App Embed, then use Add to theme and Customize in the Stocksy app.
Widgets
Which widgets does Stocksy include?
Which widgets does Stocksy include?
Stocksy has three widgets:
- Back in stock — restock alerts (Free and paid)
- Price drop alert — price-drop alerts (Free and paid)
- Coming soon waitlist — launch waitlists (paid plans only)
Can I customize the widget look and form fields?
Can I customize the widget look and form fields?
Yes. Click Customize on a widget to edit:
- Button text and style (colors, font size, border, padding)
- Form title, description, and fields (full name, email, phone)
- Success message content and style
What is Coming soon waitlist, and is it on the free plan?
What is Coming soon waitlist, and is it on the free plan?
Coming soon waitlist lets shoppers join a waitlist for launch products. It is not included on the Free plan. Upgrade to Starter, Growth, or Pro to unlock it.See Coming soon waitlist widget and Pricing & plans.
When does the Coming soon widget show or hide?
When does the Coming soon widget show or hide?
First add the product on the Products tab. Then:
- Inventory is 0 — the widget shows on that product page
- The product is in stock — the widget is hidden on the storefront
Does Coming soon appear on every out-of-stock product?
Does Coming soon appear on every out-of-stock product?
No. Only products you add on the Coming soon Products tab can show that widget.
Emails and notifications
How do customers get notified?
How do customers get notified?
Right now Stocksy sends email notifications only. You can customize templates for Back in stock, Price drop alert, and Coming soon.See Notifications and Email notifications.
Can I change email colors, fonts, and copy?
Can I change email colors, fonts, and copy?
Yes. On Email Notifications > General, choose a template type and edit subject, title, description, button text, footer, primary/secondary color, font family, padding, and border radius. A live desktop preview updates as you edit.Shared branding (logo, brand name, accent color, sender details) is set in Settings — Branding.
What personalization variables can I use in emails?
What personalization variables can I use in emails?
Use
{{ product_name }} for the product name and {{ customer_name }} for the customer name in the subject, title, or description.How do I send a test email?
How do I send a test email?
Open Notifications > Email Notifications > Customize, enter an address in Recipient Test Email, then click Send Test Email. Save after you finish editing.
Why did a notification fail?
Why did a notification fail?
Open Reports and filter by Failed. Check Attempts, then confirm:
- Email notifications are enabled
- You still have monthly quota or Notification Wallet balance
- Delivery batch size and retry attempts in Email Notifications / Settings
Can I send from my own domain?
Can I send from my own domain?
By default Stocksy sends from a shared domain (for example,
noreply@opticlon.com). A custom branded sending domain is a Pro plan feature and is marked Coming soon in the app. Extra Advanced custom support options are not available yet.Subscribers, products, and reports
Where do I see who subscribed?
Where do I see who subscribed?
Use the Subscribers page. Filter by All, Back in Stock, Price Drop Alert, or Coming Soon. Search by name, email, phone, or product. Export selected rows or click Export all.
What does a tracked product mean?
What does a tracked product mean?
A tracked product has subscriber or notification activity. The Products page lists them with subscriber, waiting, notified, and sent counts. Click View to open that product’s subscribers and reports.
How do I export subscribers or notification history?
How do I export subscribers or notification history?
- Subscribers: Export all or selected rows on the Subscribers page, or Export subscribers in Settings — Data
- Reports: Export CSV on the Reports page, or Export reports in Settings — Data
What do Pending, Processing, Sent, and Failed mean?
What do Pending, Processing, Sent, and Failed mean?
These are notification statuses on Reports:
- Pending — waiting to send
- Processing — currently sending
- Sent — delivered successfully
- Failed — did not send after retries
Plans and billing
What plans are available?
What plans are available?
See Pricing & plans.
What is the Notification Wallet?
What is the Notification Wallet?
After your monthly plan quota is used, paid plans can keep sending from the Notification Wallet at $1 per 100 emails. Wallet balance never resets on month renew. It only decreases when you send past quota.The Free plan has no wallet top-up. Sending stops when the free quota is used.
When does my email quota reset?
When does my email quota reset?
The monthly plan quota resets on the renewal date shown on the Plans page and dashboard Plan Usage card. Unused wallet balance carries over.
Can I upgrade or downgrade anytime?
Can I upgrade or downgrade anytime?
Yes. Open Plans, then click Upgrade or Downgrade. After the change, confirm the new quota on the current plan usage card.
Which features are not on the Free plan?
Which features are not on the Free plan?
Free includes Back in stock, Price drop, email notifications, and Stocksy branding on widgets. It does not include Coming soon waitlist, wallet top-up, or paid-plan customization extras such as removing Stocksy branding (Growth+) and a custom email domain (Pro).
Settings
Where do I change my logo and sender name?
Where do I change my logo and sender name?
Go to Settings > Branding. Set brand name, logo (PNG or SVG, max 500 KB), accent color, sender email, reply-to email, and company website. These apply to all email templates.
Can I hide the Setup Guide on the Home page?
Can I hide the Setup Guide on the Home page?
Yes. Turn on Hide Setup Guide in Settings > Preferences, or dismiss the guide from the dashboard.
How long are notification reports kept?
How long are notification reports kept?
Set Notification Retention in Settings > Preferences (for example, 90 days). You can also auto-delete failed or sent reports older than that period.
What happens if I use Danger Zone actions?
What happens if I use Danger Zone actions?
Delete All Subscribers, Delete All Reports, and Reset All Settings are permanent. Export subscribers or reports first if you need a backup. See Settings — Data.
Support
How do I contact support?
How do I contact support?
Email support@opticlon.com. You can also open Contact Support from Settings > About or Get Support on the Home dashboard.